Personal Mastery

This transformative and life-changing experience will enable participants to take charge of all aspects of their personal and work lives. Become more confident, resilient, effective, proactive and successful.

Key Benefits:

• Increase self-awareness.
• Learn strategies for building confidence and success.
• Cope better with challenging situations.
• Build resilience
• Bounce back from what may seem insurmountable.
• Become one’s best self.

Influence and Persuasion

This dynamic program teaches participants the skills, principles, and techniques required to influence others to achieve remarkable results. It is relevant for anyone, whether in business or not.

Key Benefits:

• Understand the psychology of persuasion
• Learn principles and techniques to be more influential
• Understand triggers that influence decision-making processes and behaviours.

Whole Brain Thinking

Whole Brain Thinking provides a model for understanding one’s own and others’ preferences. Understanding preferences helps participants manage and coach better, build better relationships and communicate in ways that meet the needs of others.

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Key Benefits:

Build self-awareness. Learn how to improve communication and decision-making processes. Learn how to improve coaching and managing styles. Learn how to build better relationships. Learn how to appreciate the diversity of others.

Customer Service Excellence

This workshop will teach participants strategies, skills and tips for delivering customer experiences that delight customers all the time.

Key Benefits:

• Build credibility with customers
• Manage customer expectations
• Avoid customer “turn-offs”
• Learn and apply techniques that create memorable customer experiences.