Creating the Customer Experience [CX] is a strategic program that teaches leaders how to create, deliver and measure experiences that exceed customer expectations.
Learn the secrets of world-class customer-centric organisations. Then, develop a unique Customer Experience Blueprint for your organisation.
Irrespective of industry, whether a government, corporate or not-for-profit entity, our integrated CX Strategy Model will help you develop a world-class, organisation-wide strategy that includes:
This is a strategic program aimed at developing a quality, seamless service experience strategy for your organisation. Its target audience is organisational leaders and decision-makers and is offered by way of in-house workshop or in retreat mode.
Become a world-class Customer Experience Leader in this cutting-edge program that will provide the leadership skills to deliver memorable experiences for customers and take your business to the forefront of your industry.
Expect to be “WOWED” as our experienced facilitators teach the strategies, skills, and tools to develop a compelling, measurable, and sustainable Customer Experience for the organisation.
Participants will learn how to:
This leadership program can be held in either workshop mode or customised to an organisation.